Use of Broadband by Small Businesses Today
The April 2020 survey of small businesses collected information on their use of internet services and the impact of internet services on their businesses. It requested details about the respondents (e.g., size, type of business) and their business practices, their use of computers and internet services, and their
satisfaction with their internet services options and service. (The complete survey instrument is in Appendix A.) Responses were separated into metro and rural segments for an additional level of evaluation. The survey results were also compared to the results of a similar Advocacy survey conducted in 2003, to track small business internet services use and perceptions over time. A key finding of the survey is that U.S. small businesses have embraced internet services and Internet access as a central and essential part of their business operations and strategies. Indeed, internet services is central to U.S.
Best phone and internet services for small business
small businesses in ways that it is not to individuals. The small business internet services adoption rate has increased to 90% as of the date of this survey (April 2010), compared to 74% of adults with internet services access in their homes and just 65% of
adults who use their home internet services connections, according to a 2010 FCC report.78 Excluding small businesses that do not have any computers, the level of broadband adoption jumps to 95%. But while small businesses are clearly finding value in internet services, they are not entirely satisfied with the speed of their Internet connections or their choice of providers and services (i.e., the level of competition in their local markets). This section provides insights and histograms of selected survey responses regarding businesses’ use of the Internet, satisfaction with provider choice, satisfaction with connection speed, how the businesses use the Internet to reach their strategic objectives, and other attributes. Further analysis is provided in the appendices attached to this report.
Appendix A, for example, is a copy of the survey instrument that was submitted to randomly selected small businesses across the United States. Appendix B summarizes some of the basic business information collected in the survey and additional data tables. Appendix D provides details on business practices and strategies, a comparison to the 2003 Advocacy survey on Internet use, and analysis of differences across the regions of the United States.
Best phone and internet services for small business
- Overall Best phone and internet services for small business Fios by Verizon. 4.5 out of 5
- Best phone and internet services for small business for Budgets Frontier Business. 4 out of 5
- Best phone and internet services for small business for Pure Speed AT&T Business. 4 out of 5
- Best phone and internet services for small business for Most Reliable Comcast Business. 3.5 out of 5
